ENHANCING LIFESTYLES

Transparency is important to us. We are open and honest about the way we conduct our business.


Listed below are the policies and procedures that govern our operations. These help us to ensure that we continue to provide quality care services and meet funding and quality reviews. If you have any questions regarding our policies and procedures please contact us.

 

EFFECTIVE MANAGEMENT
 01  Corporate Governance
 02  Regulatory Compliance
 03  Information Management Systems
 04  Community Understanding and Engagement
 05  Continuous Improvement
 06  Risk Management
 07  Human Resource Management
 08  Physical Resources

Please contact us if you would like more information about Policies 2 to 8.

 

APPROPRIATE ACCESS & SERVICE DELIVERY
09  Service Access
10  Assessment
11  Support Planning and Delivery
12  Service User Reassessment
13  Service User Referral

 

SERVICE USER RIGHTS & RESPONSIBILITES
17  Advocacy Policy
16  Complaints and Service User Feedback
18  Independence
14  Information Provision
15  Privacy and Confidentiality